privacy policy

Tecnifibre (“We”) takes very seriously the privacy of any person who visits our online boutique www.eshop.tecnifibre.fr (the "Website"), and more generally, any person who provides us with Personal Data (term defined hereafter) concerning them during contact with our brand (“You”).

This privacy policy forms an integral part of our General Conditions of Sale, which may be consulted by clicking here. This same privacy policy applies each time you send us your Personal Data, and to all processing operations we may carry out on this data.

You expressly accept the use of your Personal Data in accordance with this privacy policy , by using the Website, placing orders, contacting our customer service department or registered in our contact database.

We reserve the right to modify our data protection policy, in accordance with the laws in force regarding personal data protection. In this case, the modifications of our data protection policy shall be indicated herein.

1. WHO IS DATA CONTROLLER AND WHAT ARE OUR COMMITMENTS?

Tecnifibre S.A., located Route Nationale 307, 78810 Feucherolles, France, is responsible for the processing of your Personal Data ("Tecnifibre" or "We").

We will always process your Personal Data in accordance with the regulation applicable in France and in the European Union in the field of personal data protection (“Applicable Regulations”) including the following:

- The French data protection law (loi relative à l’informatique, aux fichiers et aux libertés) n° 78-17 of 6 January 1978, amended, and its potential updates;

- The 95/46/CE Directive European Parliament and of the Council of 24 October 1995 on the protection of natural persons with regard to the processing of personal data (“GDPR”) and and any other subsequent text, including its implementing texts;

- The (EU) Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (general regulation on data protection), which repealed Directive 95/46/EC, applicable from 25 May 2018;

- Where applicable, the texts adopted within the European Union and the local laws liable to apply to the personal data processed in the context of the Contract;

- the texts and decisions issued by the control authorities, namely the French Data Protection Authority (CNIL).

In order to ensure compliance with the Applicable Regulations and the provisions of this Privacy Policy, we have appointed a referent in the field of Personal Data protection.

This referent can be contacted for any questions relating to your Personal Data, using the contact form: https://eshop.tecnifibre.eu/contacts/ .

2. WHICH PERSONAL DATA ARE WE COLLECTING?

The terms "Personal Data" refers to any information concerning you, or through which you may be directly or indirectly identified.

So we may collect:

- Your title, first name and surname,

- physical address and telephone number,

- email address,

- credit card numbers collected at the time of your order and processed by our bank service providers in charge of payment management,

- username and password,

- correspondence by email, or via social networks, and/or telephone exchanges with customer service, as well as any other data enabling the monitoring of the commercial relationship,

- cookies and other tracers including the data mentioned in section 10, IP address and other information that enables you to be identified, and with which you provide us at any time.

3. WHEN DO WE COLLECT YOUR PERSONAL DATA?

We may collect your Personal Data when you :

- visit the Website;

- log in or create a customer account on the Website ;

- place an order on the Website ;

- return your order;

- sign up for the Newsletter;

- send a complaint, ask a question, or send us any other comment;

- communicate your Personal Data on the Website or in any other way;

- interact with us via our official social networks.

In addition, we use "Cookies", as explained in Section 10 hereafter.

4. WHY DO WE COLLECT YOUR PERSONAL DATA?

Purpose of the processing

Legal Basis

Execution of orders placed on the Website

Management of customer relations (telephone, emails), account creation, order tracking, product returns and reimbursements

Handling customer complaints or product-related issues (warranty)

Execution of contract between you and Tecnifibre

Management of payment operations and issuing an invoice

Execution of contract between you and Tecnifibre

Fight against fraud

Tecnifibre’s legitimate interest

Management of delivery operations

Execution of contract between you and Tecnifibre

Handling of complaints or questions about products or our trademark

Tecnifibre’s legitimate interest

Customer account management and improvement, including new features and services

Tecnifibre’s legitimate interest in order to improve the service

Customer satisfaction management through customer product and service performance evaluations

Tecnifibre’s legitimate interest in order to improve the service

Recording of exchanges between customer service and the customer by telephone, for the purpose of improving the service

Tecnifibre’s legitimate interest in order to improve the service

Website development and improvement

Tecnifibre’s legitimate interest in order to improve the service

Management of requests related to the exercise of your rights

Legal obligation

Sending targeted commercial offers concerning existing or new products and services by email

Your consent

Website traffic measurement (mobile and desktop)

Your consent

5. NEWSLETTERS

You may sign up for the Newsletter and therefore choose to be regularly informed of offers available on the Website.

You have the possibility to unsubscribe at any time, by clicking the link provided for this purpose in each newsletter, or by using our contact form: https://eshop.tecnifibre.eu/contacts/

6. TO WHOM DO WE TRANSFER YOUR PERSONAL DATA?

We may have to transmit all or part of your Personal Data to some of our service providers who, on our behalf and according to our instructions, process your Personal Data in order to help us carry out the following services:

- Execution of your order, including the preparation and delivery of your products,

- Secure execution of your payment,

- Fight against fraud and recovery, where appropriate, of unpaid debts,

- Sending of commercial prospecting emails,

- Storage of all your Personal Data,

- Carrying out technical maintenance and development operations for the Website and Tecnifibre information systems,

- Collection of customer opinions,

- Analysis of your use of the Website, with a view to improving the quality and efficiency of the Website.

Please note that the entities to which we transmit your Personal Data are bound by a confidentiality agreement as well as commit to comply with the Applicable Regulations concerning the protection of your Personal Data.

7. WHERE DO WE TRANSFER YOUR PERSONAL DATA?

Your Personal Data are stored in France where our Website servers are located.

Some of our service providers or subcontractors, to whom we transfer your Personal Data, as explain in section 6, are located outside of the European Economic Area, and sometimes in other countries not recognized by the European Commission as benefitting from an adequate level of protection.

Therefore, as authorized by the Applicable Regulation, we undertake to:

- to sign a cross-border transfer agreement with these companies that complies with the template contractual clauses of the European Commission, or

- to collaborate with companies with Binding Corporate Rules (BCR) that allow for cross-border transfers.

You can obtain more information on this topic and, where applicable, obtain a copy of these cross-border transfer agreements signed with our partners, by using our contact form: https://eshop.tecnifibre.eu/contacts/

8. HOW DO WE ENSURE THE SECURITY OF YOUR DATA?

We have implemented and guarantee the maintenance of all appropriate protection to guarantee that our internal procedures regarding the security of your Personal Data are in compliance with the Applicable Regulations. In addition, we shall make every effort to ensure that the third parties that work with us, under contract, as service providers, to make this Website and its content available for you and to fulfil your orders, provide adequate protection for the Personal Data to which they have access. We limit access to the Personal Data concerning you to employees bound by appropriate confidentiality obligations, and whose contact with this Personal Data we believe is justified in the context of their role and/or to provide you with products and services.

We shall carry out all the procedures necessary to guarantee the secure processing of your Personal Data. In particular, we shall take all the precautionary measures necessary to protect your Personal Data against loss or abuse, and we shall use security procedures to prevent any unauthorised access to this Personal Data. All the Personal Data we collect is stored on a server that offers all the security guarantees; the information is stored for a period that does not exceed the period necessary for the fulfilment of the objectives indicated in Section 4 above.

9. WHAT ARE YOUR RIGHTS AND HOW TO US THEM?

Pursuant to the Applicable Regulations, you have the following rights:

- a right to access, correct, remove, or limit the processing of your data,

- a right of opposition,

- a right to transfer your data

- a right to set out guidelines relating to the fate of your data after your death;

These rights may be exercised by:

- using our contact form: https://eshop.tecnifibre.eu/contacts/ ; or

- sending a letter for the attention of the Customer Service at the following address, Tecnifibre S.A., Route Nationale 307, 78810 Feucherolles, France, accompanied by a copy of proof of identification.

You also have the right to lodge a complaint with a competent control authority.

10. WHAT IS OUR COOKIES MANAGEMENT POLICY?

When you visit the Website, we may save some small digital files on your computer, telephone, or tablet, known as "cookies", which will be saved by your browser on your hard drive.

We may use the following four types of cookies:

- Technical cookies relating to the functionalities of the Website (mandatory)

These cookies are essential for the proper functioning of our Website and cannot be set. These cookies allow you to browse the Website, to use its features and to save your preferences such as the language used, access to your account, products added to the shopping cart... and to secure our Website against possible fraud through predictive analytics. In the event of a suspicion of fraud by our systems, depriving you of the possibility of placing an order on the Website, you will be immediately informed and you will then have the possibility to contact customer service in order to have your payment reconsidered.

- Website analysis cookies

These cookies, known as performance cookies, enable us to measure the frequentation of the Website (number of visits, pages viewed, sources of traffic, etc.), to analyse your browsing on the Website and your reactions to the products we offer, in order to optimise its performance. They collect information on the navigation operated by the visitor on the Website, in order to help us improve the ergonomics and functionalities of the site. By accepting these cookies, you contribute to the improvement of our Website.

The recording of cookies on your terminal depends on your choice, except for technical and security cookies which are necessary for the proper functioning of our Website. Cookies are registered for a period of 13 months.

If you wish to deactivate cookies, you must modify your browser settings, but you must be aware that by deactivating cookies, you may not be able to create an online account or use all the functionalities of the Website. You will find hereafter some information concerning the cookie deactivation process for certain internet browsers.

FIREFOX:

1. Click on the menu button ≡ and choose "Preferences"

2. Select the "Privacy and Security" panel.

3. In the "History" section, for the Remember history option, select Never remember history.

4. Set Accept third-party cookies to never. N.B.: If after browsing with this setting, you realise you can't view properly some of your favourite websites, an intermediate solution is to set it to from visited that allow third-party cookies coming from previously visited websites.

5. Click on OK to close the “Options” window.

https://support.mozilla.org/fr/kb/desactiver-cookies-tiers

INTERNET EXPLORER:

1. Click on the Tools button, then select Internet Options.

2. Select the Privacy tab, and under Settings , move the slider to the top to block all cookies (or the bottom to allow all cookies), and then select OK.

http://windows.microsoft.com/fr-fr/windows7/block-enable-or-allow-cookies

GOOGLE CHROME:

1. Click on the icon Customise and control Google Chrome in the browser tool bar.

2. Select Settings.

3 Click on Show advanced settings.

4. In the "Privacy" section, click on the Content settings button.

5. Under the Cookies section, select Prevent all websites from saving data.

6. Click on OK.

https://support.google.com/chrome/answer/95647?hl=fr

SAFARI:

1. In the top menu bar, click on “Safari”, then “Preferences“

2. Select the "Privacy" icon

3. Next to "Cookies and website data", select “Always block“

http://support.apple.com/kb/ht1677?viewlocale=frFR&locale=frFR

Please note that we do not control the use of cookies by third parties.

11. HOW LONG DO WE STORE YOUR PERSONAL DATA?

Based on the purpose of the processing relating to the management of e-commerce customers and potential customers, including customer relations, the management of defective products and the tracking of parcels, we shall apply the following retention policy:

- The Personal Data relating to costumers: duration of the contractual relationship, plus the period required by law, i.e. 5 years

- Data relating to non-client prospects: 3 years from the last active contact with our brand

- Purchase and browsing history cookies: 13 months

- Number and validity date of a bank card: 13 months following the date of debit, or 15 months in the case of deferred debit cards ;

- Bank card security code: Transaction time

12. LINKS TO OTHER WEBSITES

We may offer you from our Website some links to other websites. However, we shall not be held liable for the content or information collection policies of these websites. If you visit third-party websites, we recommend that you verify their data collection and privacy policies. We do not accept any liability in this respect. Please verify these policies before communicating your personal data through these websites.

13. HOW TO CONTACT US?

If you have questions regarding our privacy policy or the way in which we use your Personal Data, please contact us:

- By using our contact form: https://eshop.tecnifibre.eu/contacts/ ; or

- By sending a letter for the attention of the Customer Service at the following address, Tecnifibre S.A., Route Nationale 307, 78810 Feucherolles, France, accompanied by a copy of proof of identification.

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